In general with the mobile workforce nowadays we can’t rely on solutions needing a direct connection between two devices. By either holding the door open, or prop it open but you just let it go and the door closes in my face before ever accomplishing such a simple task.If you are running an environment with a modern management strategy where your clients are highly mobile and managed by cloud services, your built-in direct connection based tools like RDP or Remote Assistance are limited in usability for supporting your devices. I just want you to help hold the door open while I carry the heavy box through the door. You all are like a disappointing stranger. It provides me with job security but from an engineering perspective you all have lost touch how your products are used in the world (design specs/ needs analysis). I am disappointed when I try to rely on MS products they fail at the simple things. I guess we will go broke spending $$$ to teamviewer, logmein, and etc because they can do the simple things pretty well. Its great you add complexity and the latest AI features (woooa) but you cannot even do the simple things painlessly and well. This should be a secure desktop and not inhibit the service of your products please fix this issue ASAP! During an emergency like COVID-19 MS products cannot be relied upon even for the simplest tasks. Look at Mac OS and other unix systems they have this feature built in for free. This is a feature that should be built in to any OS. Why do we have to pay $$$ for other software (teamviewer,logmein, etc.) that can do this. If I want to install something why do I get a black screen. If we disable UAC prompts or lower the level why do we need to take that risk. need the ability to see a users desktop remotely and be able to make changes like installing software, setting changes and etc. Can you not make it easier for the client to just click a link and open quick assist and have them type the code in?

I don't understand how they fail to allow an IT help desk agent, Sys Admin or DevOps or anyone suppose to succeed in remote assistance to a client and make admin changes.

I have to say there must be a gap in MS Windows testing processes.

Quick assist windows 8